Experience Paradise at Paradisus Punta Cana: A Luxurious Getaway in the East Coast of Dominican Republic

Ádám Birkás

Nov 16, 2022

1

Phone in the room not working since 2days… Imagine if you have an emergency situation… Lot of miscommunication because their english is very bad… ( Even at the front desk and at the concierge desk )

Roy Nichols

Sep 24, 2022

4

The booking was done through their website and went fairly easy however, upon arriving it was disclosed the property was under construction (never advised at any time) We were arbitrarily located at another location within the facility and although it did not have what we had originally booked for it was ok. No extra benefit or upgrades were added until two days later while visiting another one of the locations within the facility. Irwin Aguila, Alessio and Oliver went above and beyond to make up for the unfortunate and unprepared arrival.

Veronica Britez

Mai 12, 2022

1

Sadly the good reviews are a thing of the past. Terrible service, terrible food. This resort is lipstick on a pig. It’s pretty but very poorly run. We tried so hard to enjoy but it was issue after issue. Food issues, service issues, room issues. Disorganization and miscommunication. We feel completely swindled. Do not waste your time or money here. We were happy to pay for a relaxing 5-star vacation. Instead we received frustration and a 1-star experience. The most frustrating part was the lack of management. They have good reviews but apparently in the last few months they have gone down hill. Read the recent reviews before you go forward with your booking. Trust me.

Alissa Korwek

Mär 20, 2022

1

We showed up to the resort alive and hopeful; couldn’t wait for what our trip had in store. It took less than an hour for reality to hit. The service was absolutely terrible. No staff members could be bothered with our questions or concerns. Everyone was dismissive rather than helpful. We were told that all the restaurants were booked through the week and we would only be able to order room service or eat at the buffet for the entirety of our stay. We asked to speak to a manager but the staff told us they were all in a “meeting.” I guess that meeting lasted four days because we never did get in contact with management. We quickly realized that everyone was having this issue with reservations as the buffet was over crowded and always low on food. We met a woman on the beach having the same issue. She expressed that she was legitimately concerned as to how she would feed her three young children throughout her trip. This is the third review that we‘ve left because the company keeps deleting the negative reviews. On one review, the company replied to us and said that management offered us a reservation and we turned them down. This is a blatant lie. They turned the replies off and we are unable to respond to their false allegation. I truly feel as if I was scammed. This resort took my money, promising an all inclusive stay. Yet once I checked in, my friends and I were left to fend for ourselves until check out. I am disgusted with the service.

shayna meyer

Feb 07, 2022

5

AMAZING!!! What a special experience. This hotel was so beautiful and so tropical. The service and hospitality was awesome. The people are so friendly! I came for my 23rd birthday with a large group and we were treated like royalty ! Definitely recommend this resort and would definitely go back!! The food isn’t perfect but you get what you pay for . Overall 10/10!!

Stephanie Seng

Sep 25, 2019

5

Jose Vincente was such an awesome activities guide!!!! Had so much fun and he was so nice!!!! Dancing all night and painting, candle making was great!!!!! ❤️ 10/10

kimmie simard

Sep 25, 2019

5

Enjoying the heck out of myself! Great room and pool with swim up bar has been enjoyable. Danced the night away with the band last night

Alex

Sep 10, 2019

5

My home away from home. Out of all the resorts I have been to, you will never have an amazing experience like you do here. Treated like royalty and the grounds and staff are just out of this world

S K

Sep 08, 2019

5

Had a blast!! Resort was nice and clean. Service was great and food was fantastic. I felt safe being there with family. The manager, George, was the best ever. He made sure our visit was memorable and kids loved him. He danced with them later that night. You Rock!

bertha castro

Sep 02, 2019

5

This resort is amazing! The staff was so attentive and helpful with everything. The food was delicious 😋

Paradise64416439186

A nightmare before Xmas

1

It was the worst experience ever, this place is terribly managed. We arrived to spend xmas and had to sadly extend our stay due to the fact they stold my husbands phone; even though there are...

Michelle R

Stay Away

1

When we first arrived they did not have us in the room that we had a confirmed reservation for. We chose to upgrade to the swim up master suite which was a really nice room. However, the food was...

R859MYHMK

5th Trip to Paradisus - Never Disappointed

5

This was our 5th stay at the Paradisus Punta Cana Resort. We have never been disappointed. The resort is exceptional what sets them apart is the sincere passion of the staff to provide exception...

Paradisus Punta Cana, Punta Cana

Paradisus Punta Cana

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