Bahia Principe Grand Punta Cana
Arena Gorda-Macao, Sección Baigüa, Near Punta Blanca Golf Course, Playa Bavaro, NA 23000, Dominican Republic
Rating
3.8
Price Level
$$$$
房间
756
Pets
No
28
Jun
Bahia Principe Grand Punta Cana, Playa Bavaro
Price & Availability
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Overall
Good
3.8
1486 reviews
5
3990
4
2453
3
1326
2
563
1
555
Customers Review
Cleanliness 4
Comfort 3.8
Neighborhood 4
Amenities 4
Condition 3.9
Recomendation 40.4%
“Huge resort, so very busy. Showing signs of age now, like toilets running due to misalignment of flappers or A/C inadequate or beach loungers defective. Had to change our room after one night. Staff try very hard to please and deserve kudos for dealing with the hordes of people. Make sure you get to the beach early to get a good spot. Depending on which building you are in it could be a long walk to the beach, though trolleys come by every 5min or so. Food at the buffet gets boring after a while, but Japanese restaurant is decent. Mexican is just OK. Cocktails can be too sugary, so ask to hold off the syrup. Great place for kids with lots of activities, not so much for adults that need less noise.”
— Arzu Suleman
“Originally the check in service went smooth when first arriving at the resort. Once checked in at approximately 3:30pm we were taken to our rooms and the first incident was the room keys given were not working and unable to get into the room. Once that was resolved our room had absolutely not amenities meaning towels, toiletries or comforters and sheets on the bed. The a/c rarely worked with the ceiling fan almost about to crash and fall on us. Some of the electrical lights did not work as well. Once requested the toiletries, towels, and bed sheets it took almost 2 hours for service to deliver. Had to call using the room phone 3 times along with having to go to the front desk. Once that issue was resolved two more times that evening our room keys were not working and had to go back to front desk. The very second day at the resort we had problems with the room keys yet again a total of 4 times that day of going back and forth getting new ones. The front desk stated it was the lock itself that needed new batteries and were sending a repair person. The repair person came to the room and said the lock is fine and stated it was the keys so no one was able to resolve the issue so on the third day had to get a key replacement yet again. On the third day besides our room issues the couple vacationing with us had issues very similar to us. The front desk supervisor stated he was upgrading and changing our rooms due to the inconveniences. We had to wait a total of three and a half hours just to get a room change and upgrade to what was said to be VIP access. Besides it taking so long to do so once in the new room they put us in the same exact style room with very similar issues yet again. Only this time the dresser furniture had crawling around what looked to be termites all on the furniture. Absolutely unacceptable with the change and was not accommodated one bit with everything going on and the issues we faced. My fiancé and myself along with the other couple vacationing with us all got sick from the food served at the buffet. When the website states all inclusive it is but very vague. Only allowed 2 restaurant reservations for a 6 day stay which means it was buffet every night. Beverage choices were not all inclusive to where if you wanted certain adult drinks there were extra and additional charges. We were originally looking at this resort to inquire about hosting our wedding but the the issues and food problems absolutely not. It’s very unfortunate and upsetting with how the resort was from seeing prior reviews. I would not recommend anyone to visit and if future guests do I hope your stay isn’t like how ours was.”
— Thomas Corcoran
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