“So I will start off with all the good points to be very fair, me and my fiancé booked our first vacation together, our flight was delayed so We arrived a bit later in the afternoon around 16:00 hrs(4pm) , as soon as wearrived at reception, the lady at the desk was super friendly, informative and was able to check-in us in in less than 15 mins, she showed us where to reserve for the restaurants and my covid test for the return back to the states,we booked the caribe deluxe suite and the room was beautiful, exactly like the picture, so colorful, the view was amazing and it sat in the perfect location near the beach and pool, the beach was very nice clean no seaweed or debris. No one trying to sell you things very peaceful, the pool was amazing and all the bar staff where great, specially Ricardo whose drinks never failed. But now to where they fell short because we got there late we were not able to reserve any of the a la carte restaurants for that night which was understandable but when we tried to reserve for the rest of our stay we where only able to book one night out of a 4 night stay, meaning we would only be able to eat at the one buffet or snack bars. The only solution they gave us was to show up early to the restaurants and see if some one didn’t show up, which did work so I’m not to upset but still very inconvenient. The buffet food was very bad, quality like hospital cafeteria food, then the a la carte restaurants we did try were not much better did not taste good at all very disappointing. The service at the restaurants was also not to good, everyone was super nice but were not very attentive, often gave us one glass of water and never came back to the tables, over all food and service in the restaurants were not good at all, next the activities described where either closed or they charged extra, like the bowling alley was ten USD per person for one game, the theatre played one kids movie the whole time, and the casino was a ten minute walk away from the hotel. Lastly the house keeping was very slow, we would get up very early and try not to come back until late afternoon to give them plenty of time and not be in the way, first time they didn’t come until around two, so we didn’t have any clean towels to get ready for lunch, then the next day they didn’t come at all, I had to call down at 4pm to finally get some one to come just bring towels and sweep and mop, the only day they came early was the day of check out. Overall the hotel seemed, unorganized which is very sad as this place has a lot of potential.”

“Beautiful hotel with amazing beaches. Food was tasty and varied. They serve icecream and specialty coffees (cold and hot) included in the price. It was fun taking the tram to the lobby at night to enjoy the ambiance and drinks. Service was good except for the person who seats in the lobby and asks you every morning, on your way to breakfast, if you want to book a tour. Overall I can confidently recommend this hotel to anyone and I am definitely planning on coming back.”