Phone Number 310-3490500
Lisbon Arsenal Suites
Rua do Arsenal, 60, Near Commerce Square, Lisbon, NA 1100-040, Portugal
Rating
3.9
Price Level
$
Rooms
24
Pets
No
04
Apr

Lisbon Arsenal Suites, Lisbon

Lisbon Arsenal Suites

Primely located in Lisbon’s historical downtown Lisbon Arsenal Suites is 600 metres from the Chiado and 400 metres from Cais do Sodré which overlooks the Tagus River. The units are carefully decorated with historical Lisbon themes.All rooms studios and apartments feature a flat-screen cable TV and are air conditioned. All units feature a private bathroom. The studios also include a kitchenette while the apartments come with a kitchen. Free WiFi is provided.Guests of the studios and apartments are welcome to cook their own meals in the kitchen or kitchenette at their disposal. Alternatively the nearby Lisbon downtown has various traditional Portuguese restaurants for guests to choose from.Bairro Alto the city’s main bar area is 1.2 km. The Chiado Metro Station is just 600 metres away from the units. Comércio Square is 200 metres from the property. Lisbon Arsenal Suites is located within a 15-minute drive from Lisbon International Airport.

Lisbon Arsenal Suites

Price & Availability

Overall

Good
3.9
308 reviews
5
4
3
2
1

Customers Review

Location 4.6
Cleanliness 4.3
Comfort 3.8
Neighborhood 4.3
Amenities 3.8
Condition 4
Recomendation 76.4%
“4 star hotel? Definitely not due to the appalling customer service. Very rude staff and also very rude hotel management. I made a booking for 5 nights, payable in advance. Due to an unforeseen circumstance I had to cut my stay short so I was trying to contact the hotel through booking.com to see if it was possible to change my dates (reducing from 5 to 3) and make a new booking for two nights at a later date. Note that I was not looking for any money back. The hotel replied on booking.com asking to email their reservations department so I did and that email was ignored. When checking in at the hotel, I was trying to explain the situation and the two staff at reception were extremely rude and would not even try to find a possible resolution that would benefit both parties. I again explained that I’m not looking for any money back, that I just want to change the date of two nights. I was basically told that it’s not their problem. I then emailed the hotel manager, hoping that she would have more decency and respect but no, I received the same treatment from the hotel management. She mentioned that we can’t get any money back, so I replied to her again saying I don’t want money back, I only want to change the date of two nights. No relies received since then. Today, June 10th I had to check out and the staff at reception is still saying it’s not their problem. These people cannot even be bothered to do something extremely simple, such as give me a band aid. I asked for another one at reception last night and the staff immediately said, “oh we ran out, we don’t have any”, which was a total lie because I had gotten one from another staff member earlier that morning and there was a box full of band aids. Absolutely terrible service, with zero respect or hospitality. This place should be avoided at all costs unless all of the current staff and management are fired and the hotel goes under new management. Disgraceful staff that gives a bad name to the Portuguese hotel industry.”
— Gary Kelly
“DO NOT BOOK. Amin does not help. Expects us to sleep in a room that STINKS”
— Faith layachi

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