Experience Luxury at The Waldorf Hilton in London, UK

Clayton Mark Turner

Dec 26, 2022

5

We stayed completely on our Hilton points for 7 nights and couldn’t recommend this hotel enough. The food and beverage options are wonderful and not skimped on, the housekeeping is on point, the concierge and doormen are kind and helpful, and the location is super convenient. And we enjoyed a complimentary upgrade for the entirety of our stay which doesn’t hurt. Mostly, during a holiday stay when staff most definitely would prefer to not be working, they couldn’t have been more polite and enjoyable.

Sing, move & play in English with Yvonne

Sep 16, 2022

3

Had afternoon tea with my 3 quiet teenage daughters on August 23. The atmosphere with the harpist was very nice and the staff was friendly and not busy. The service in general was disappointing. No milk was offered with the tea and we had to ask for the cutlery that was missing on the table as the service staff didn't even notice it when they served the food. No extra tea was offered during the time we were there so we asked for it and they didn't remove all the empty tea pots when the new tea was brought ( imagine what a table for 4 looks like with 8 tea pots on it). No saucers under the tea pots. The tea was not poured for us. They did offer more sandwiches but not more of the cakes and scones. I think that in a 5 star hotel ice/tap water should be served without having to ask for it. Nobody asked us if we had enjoyed it at the end. The restaurant was very quiet and there was enough staff available to have offered better standard.

Marcus Webb

Aug 10, 2022

5

Lovely stay and most relaxing. Only complaint would be the room decorations for the Anniversary solely consisted of a Towel folded into the shape of a Swan. Not sure that's really Anniversary material and not really worth the additional cost in my opinion. Other than that I have no criticism and the staff are overwhelmingly helpful to a fault. Long may it serve the tourist trade!

Jeremy Green

Jul 16, 2022

4

The location and staff are great. There is a great gym you have access to. Our only complaint were the beds. You would expect a nicer mattress for $600 a night. It was a hard cheap feel that I couldn’t wait to not sleep on again.

Melanie Marban

Jul 03, 2022

5

We stayed for 6 nights and loved the hotel! The bell men were friendly and helpful. Housekeeping kept our room tidy each day. We stayed in a Queen room and were pleasantly surprised with the size and bathroom. The room looked recently renovated. We utilized the pool and fitness center which was really nice. Breakfast was delicious and traditional. Room service was slow and limited late night options.

samedwards97

Service recovery at its finest

5

Nicola, the duty manager has deliver more than exceptional service! When our room was slightly delayed due to a busy day from housekeeping, she personally went out of her way to ensure me whole...

Aquqkidd123

Afternoon tea

4

We decided to visit the Waldorf for afternoon tea as close to the theatre we were going to that afternoon, It was Â£72 including Â£8 service charge ,which personally I find a bit too much. But the...

J60Kym

Afternoon Tea

5

Good selection Sandwiches first then The cake stand with cakes and warm scones Tables nicely spaced and staff very friendly and helpful. Mary was our main server. Seconds on sandwiches if you need...

brettsmock

Clean, smart, stylish escape

4

Stayed at the Waldorf for a meeting this past week. Appreciated the professionalism and warmth of the front desk. Room was clean. Would be helpful to have updated charging ports for all devices...

jenniefp

Would not stay again, don't waste your money

1

Faded and tired Room 608 - was tiny (as was the bed) Receptionists were hostile and abrupt Gave another guest the key to our room - the other guest walked into our room unannounced. Glad we only...

michael186311

Faded old glory with a thin veneer of luxury that doesn't stand up to scrutiny

1

It seems that the level of service for which this hotel was once famous has slipped. My partner tried to book a festive dinner for three and was repeatedly promised a call back which never came. On...

Nazster

A night at The Waldorf

5

I stayed at this hotel last Saturday night and have only good things to say about the place! Perfect location with the perfect Christmas setting. We also ate in the restaurant and spent time in the...

Getaway28337968618

Disappointing

3

I can only comment on the restaurant as Iâve not stayed at this hotel before. I was so looking forward to having dinner at the Waldorf Hilton. But unfortunately my expectations were not lived up to...

Marie1471

Kurtis on front desk first class service thank you best service Iâve had on all my trips what a gem

5

Excellant service from the fantastic greeting outside from Doorman to first class service from Kurtis nothing a trouble and I noticed on his badge he was in training I was so impressed and others...

The Waldorf Hilton, London

The Waldorf Hilton

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