Paradisus Playa del Carmen - Riviera Maya
5 Avda Calle 112 Col Luis Donaldo Colosio, Near Punta Esmeralda Beach, Playa del Carmen, 77719, Mexico
Rating
4.3
Price Level
$$$$
Rooms
881
Pets
No
from $ 2,347.24
19
May
Paradisus Playa del Carmen - Riviera Maya, Playa del Carmen
Paradisus Playa del Carmen - Riviera Maya
This luxury seafront resort surrounded by a lush tropical mangrove offers spectacular views of the Caribbean Sea and Cozumel Island. It offers a family concierge free Wi-fi and free on-site parking. Guests can relax at the resort's Yhi spa and enjoy a variety of body and facial treatments Thalassotherapy or a massage. Paradisus La Esmeralda Playa Del Carmen’s spacious air-conditioned rooms feature marble floors and an elegant décor with neutral colour tones. All rooms have a modern bathroom including a sensory tub and a rain shower. Some include a hot tub and special children’s bathroom amenities. La Esmeralda hotel offers a range of international cuisine including Mexican contemporary Asian Latin fusion and Mediterranean. There is also a chill-out club including a bar serving premium brand drinks and a restaurant on the beach. The hotel is about 45 minutes from Cancún International Aiport and just 3 km from the centre of Playa del Carmen. Xcaret eco archaeological park is a 15-minute drive away.
Price & Availability
Select your room
Preferred Rate
Standard Room ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Standard Double Room ·
All Inclusive
Non Refundable
Preferred Rate
Junior Suite (Garden View) ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Standard Junior Suite ·
All Inclusive
Non Refundable
Junior Suite Vistas Al Jardín ·
All Inclusive
Cancel free of charge before Wed, 15 May 2024
Preferred Rate
Standard Suite (Garden View) ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Preferred Rate
Standard Master Suite (Garden View) ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Standard Suite (Garden View) ·
Bed & Breakfast
15% discount
Non Refundable
1 Bedroom Standard Suite ·
All Inclusive
Cancel free of charge before Mon, 13 May 2024
Suite Vistas Al Jardín ·
All Inclusive
Cancel free of charge before Wed, 15 May 2024
Preferred Rate
Swim-Up Junior Suite ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Junior Deluxe Suite (Garden View) ·
All Inclusive
Cancel free of charge before Mon, 13 May 2024
Junior Suite ·
All Inclusive
1 Bedroom Deluxe Suite ·
All Inclusive
Non Refundable
Preferred Rate
Swim-Up Suite ·
All Inclusive
Package Rate
Cancel free of charge before Sun, 5 May 2024
Junior Suite with Pool Access ·
All Inclusive
Non Refundable
Standard Suite with Pool Access ·
All Inclusive
Non Refundable
Presidential Suite ·
All Inclusive
Non Refundable
2 Bedroom Standard Master Suite ·
All Inclusive
Non Refundable
2 Bedroom Standard Suite ·
All Inclusive
Non Refundable
2 Habitaciones Master Suite ·
All Inclusive
Cancel free of charge before Thu, 16 May 2024
2 Bedroom Standard Apartment ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.3
975 reviews
5
9260
4
2307
3
783
2
326
1
268
Customers Review
Value 4.2
Location 4.3
Cleanliness 4.6
Comfort 4.5
Neighborhood 4
Amenities 4.2
Condition 4.5
Recomendation 81.3%
“Don't come expecting great service. The resort is beautiful and they really could take it to the next level. The rooms are nice and there are plenty of places to eat and just enough activities. We don't feel like we have to wait in many lines and while most of the staff are quite friendly, service is not their strong suit.
Often times the answers to questions is "I don't know" or just lack of understanding.
We came because of the kids club, but they have lots of rules that make no sense. None of the staff that we've experienced at the kids club seems to want to be there, and one specifically is super anxious and kept calling our friend when their baby looked he was going to cry.
I ordered room service and after an hour of not arriving I called and they said that they brought it but I didn't answer the door. I've been sitting with my kids in my room waiting the whole time. Instead of simply apologizing and saying they'll send it back up, they said "we'll talk to our supervisor to see if we can make it again". Too bad we had dinner reservations for the adults that we'll have to miss.
The food is pretty good, especially for an all - inclusive resort. The drinks are as well and they have surprisingly good coffee.
Susana at the dinner reservation table is great if you need assistance.”
— Ron Kutas
“We stayed at this hotel for 5 days and 6 nights for a family reunion with 11 adults and 22 grandkids ages 2-16.
Pros: The food at the buffet was good. Not exceptional, but good. Some of the restaurants had really good food.
- The waterpark was a lot of fun for the kids.
- The rooms were big and in fairly good condition.
- Room Service for only $5 per meal ordered was really nice.
- The mini fridge is stocked with a few drinks and snacks. Awesome for taking with you on an excursion.
- The drinks at this hotel are awesome. We were able to order all sorts of drinks at every meal. The kids took advantage of ordering virgin daiquiris and smoothies and thought it was a blast.
Cons: The seaweed on the beach was awful. It was left rotting on the beach leaving the water almost black and the smell was putrid.
- There is almost no free shade for adults to sit around the pools while the kids play. I think this is a ploy to make more money. They charge $25 - 75 for a shaded cabana, which you pretty much have to do if you want to sit in the shade.
- Check-in took us almost 1 hour. After a full day of travel, feeling hungry, and tired, this resulted in a rough first day.
- There was a language barrier with most of our meals. We ordered many things that came back wrong, or didn't come at all. Non-alcoholic drinks for kids came back with alcohol, some appetizers and deserts never came, etc.
- The cost of this resort was extremely high. We ended up staying at another resort a few miles away for a few days and spent less than a fraction per night.”
— David
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