Copthorne Hotel Rotorua
328/348 Fenton Street, Near Polynesian Spa, Rotorua, 3010, New Zealand
Rating
3.7
Price Level
$
Rooms
110
Pets
No
20
May
Copthorne Hotel Rotorua, Rotorua
Copthorne Hotel Rotorua
Copthorne Hotel Rotorua is located midway between central Rotorua and the Whakarewarewa Thermal Reserve. Facilities include a heated outdoor pool and a fitness centre. Guest enjoy free WiFi throughout. This eco-friendly hotel is located 5 minutes' walk from the Rotorua Golf Club and a short drive from the Polynesian Spa and mystical Lake Rotorua. Jimmy Cook's Kiwi Kitchen offers traditional New Zealand dishes with à la carte dining. Cooked or continental breakfast options are available.
Price & Availability
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Overall
Good
3.7
802 reviews
5
50
4
109
3
137
2
77
1
69
Customers Review
Value 3.8
Location 3.8
Cleanliness 3.7
Comfort 3.5
Neighborhood 3.8
Amenities 3.6
Condition 3.3
Recomendation 65.5%
“Unfortunately this hotel didn't live up to the reviews we were given.The toilet ran continuously and would fill the system, the fridge made a very loud hum for about an hour at a time waking us up all through the night.We had to go and ask for toilet roll almost as soon as we got to the room as there was none, then when we had our first shower (after being blasted non stop by the water directly in the face as we couldn't adjust the head and the water went in every direction) I went to wrap a towel around me only to find it had spiders in it!As if that wasn't bad enough the towel my husband used had holes in it!!And I won't even start about the large metal plate that ran beside the bed or the dirty cabinet that housed the cups etc.Very poor conditions regardless of price the hotel needs a make over/upgrade and the staff need a shake up.We were going to have our staff stay here while they work in the area for the next 6 months but the final straw for us was the toilet rubbish on the window sill as were leaving, there is no way we would have our lads stay in such poor conditions after a 10-12 hour day of building.”
— Sherie Holmes
“Es uno de los hoteles más grandes y antiguos de Rotorua. Personal educado, pero hotel con tripulación mínima debido a que hay menos visitantes extranjeros. Camas súper cómodas, pero revisa la habitación ya que el servicio de limpieza puede perderse cosas. Restaurante cerrado para la cena, usa Uber Eats. Desayuno ofrecido, Sunil gestionando el servicio de desayuno fue muy profesional y atento. ¡Los desayunos son geniales! Recomiendo las tortillas.”
— Vicki
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